Returns/Refunds

Return Policy

Unused items in their original packaging may be returned for a refund, exchange, or store credit, minus any shipping costs, within 30 days of delivery. Customer must contact orders@jennypatinkin.com to receive a return authorization and return shipping label. The cost of the return shipping will be deducted from the total refund amount. Jenny Patinkin reserves the right to decline a return, credit, or exchange based on the condition of the item in question.

Please note that our rose quartz and cryo products can chip, crack, or break if dropped or packed without adequate cushioning. Unfortunately, returns or exchanges of these items purchased from jennypatinkin.com or any of our retail partners will not be offered if they become damaged for these or similar reasons.

Final Sale: Clearance items are final sale and may not be returned for a refund, exchange, or store credit.

Customer Service

For assistance, please contact customer service at info@jennypatinkin.com.

Press Inquiries

For press-related inquiries, please email us at jp@jennypatinkin.com.