FAQ

How quickly will I receive my order?

Every attempt is made to ship orders received by 1:00 p.m. EST on the day it is placed, or on the following day for orders placed after 1:00 p.m. EST. We ship via USPS Priority Mail which typically gives a 2-5 day delivery estimate.

Do you ship internationally?

Unfortunately, we only ship within the United States at the moment but do plan to undertake international shipping in the near term. Please check back for updates.

Can I return a product if I don’t like it?

We will accept returns of new or gently used products within 30 days of delivery and will refund your original form of payment. Makeup brushes that have been used and any Rose Quartz products that have been chipped, cracked or broken due to human error such as having been dropped or inadequately cushioned during transport will unfortunately not be accepted. Please see our Return Policy for more information.

What is a “vegan” product?

Vegan products do not contain any animal materials whatsoever. Our Luxury Vegan Makeup Brushes are made with synthetic fiber filaments rather than animal fur and our Luxury Vegan Makeup Brush Soap is made without the use of animal fats.

Can I refrigerate my Rose Quartz product?

Yes, you certainly may, but as Rose Quartz is a non-porous, natural stone, it will air chill simply from having been left out on a counter.

Is Rose Quartz fragile?

Rose Quartz is a semi-precious gemstone that can crack, chip or break should it be dropped or transported without adequate cushioning.

Why are my Rose Quartz products different colors?

As a natural stone, Rose Quartz has many variations in color, ranging from very pale pink to dark pink, and from almost clear to milky and swirled. Manmade or artificially dyed stones are more likely to have a uniform or opaque coloration.

How often should I clean my Beauty Tools?

For any Rose Quartz product, including the Derma Roller, a light spritz of rubbing alcohol after each use is recommended, although our Gua Sha tools may also be washed with any hand soap. Our Organic Bamboo products can be machine washed after each use. The Lash Curler should be wiped clean with a tissue or washcloth after each use to prevent build up of liner or mascara and then sprayed with rubbing alcohol. And our Luxury Vegan Makeup Brushes and Pure Luxury Sponges should be cleaned with our Luxury Vegan Makeup Brush Soap weekly … or as often as you realistically can.

What makes your products Eco-Friendly?

The use of recyclable metal materials such as aluminum or zinc alloy, refraining from the use of harsh chemicals such as flame retardants and dyes, not using any animal by-products, sustainably sourcing our materials, utilizing organic or carbon neutral materials and ensuring that our packaging is recyclable, repurposable or resuable are some of the many ways Jenny Patinkin Eco-Luxe Beauty Tools ensures that care is being taken to protect our earth.

Where are your products made?

Our Luxury Vegan Makeup Brush Soap is made in the United Kingdom; our Luxury Vegan Makeup Brushes, Pure Luxury Makeup Sponge Duo and Eyelash Curler are made in Korean factories; and the remainder of our products are produced in highly accredited factories located in China.

Do you do social media collaborations?

Please contact info@jennypatinkin.com with any questions pertaining to social media collaborations.